We provide full support for all of our applications.  If you are having trouble installing or using any of our apps please review our selection of FAQ's below for guidance.  If you are unable to find what you are looking for please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will do our best to assist you.

I can't load the widgets

Problem
You try to load the widget via the Android app drawer, but all you see is a 'Getting started' window with a close button.

Solution
Android widgets cannot be loaded by clicking the icon in the app drawer.

Instead you must long-press on your Android desktop and select 'widgets', followed by 'crystal widget' or 'tropical fish widget'.  Multiple options will be available, such as 'Crystal Widget 2x1' etc, these indicate the size of widget.  On newer versions of Android you will need to open the app drawer, then select the 'widgets' tab at the top and then select your widget.

A video tutorial is available here:  http://www.youtube.com/watch?v=wpiRZJyQphI


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