We provide full support for all of our applications.  If you are having trouble installing or using any of our apps please review our selection of FAQ's below for guidance.  If you are unable to find what you are looking for please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will do our best to assist you.

Play Store stuck on 'Authorizing'


Problem

Your purchase is stuck on Authorizing when trying to purchase the application via the Google Play Store.

Solution
Please log in to your Google Wallet account at https://wallet.google.com and verify that your card payment for the order has been authorized.

- If the authorization has failed you will need to update your card details to allow the payment to be taken successfully.

- If you order has been placed under 'customer review', you will need to wait until Google's automated security checks have been completed - this may take several hours.

- If your payment authorization is showing as successful, but you still cannot download the application, you may be experiencing an internal Play Store app problem.

 

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